Here's some important information to help you prepare for your visit.
We ask our patients to arrive 15 minutes before their scheduled appointments to allow time for any updates to patient files and other necessary paperwork.
Please bring the following to your appointment:
- Photo ID
- Insurance card(s)
- Co-payment(s), if required
- Prescription bottles of all medications, including vitamins and supplements
- Advance directives
- Personal medical update since last visit (including information about surgeries, illnesses, hospitalizations, therapies and injuries)
- Family medical history update
Our practice uses an Electronic Medical Record (EMR) system to track your medical information. This technology helps us provide you with convenient, quality medical care. You can help our staff to make sure we have all of your patient information necessary to provide you with excellent care and treatment when you arrive by completing a Chart Summary Form.
If you are a new patient, please complete this Patient Chart Summary Intake Form for Adults or Patient Chart Summary Intake Form for Pediatrics and bring it with you to your first visit.
If you choose to bring your completed form with you or you cannot complete the form ahead of time, please arrive 30 minutes early to your appointment to avoid schedule delays or a longer wait time to see the physician.
Release of Medical Records
If you need to transfer your medical records to/from another medical practice to/from OhioHealth Primary Care Physicians, please complete the Authorization for Use or Disclosure of Protected Health Information (PHI) Form and give it to the medical practice that currently has your records.
Appointment Cancellation and No-Show Policy
We make every effort to schedule an appointment at a time that is convenient for you. As a courtesy to others who may require our services, please call our office with 24-hour advance notice to cancel or reschedule an appointment.
First, please check with your pharmacy to see if you have additional refills remaining on your prescriptions. If you believe your prescription will run out before your next office visit, you may request a refill by calling our office. Leave a message on our prescription refill line option #3 with your name, date of birth, phone number, name of medication on bottle and dosage. If you are due for a follow-up appointment before a refill, we will call you to schedule.
If you are scheduled for lab work in our office, here is some important information to know:
- It will be necessary for you to fast for 10 to 12 hours prior to your scheduled appointment.
- You may take your morning dose of medicines before lab work is performed.
- Please do not chew gum, eat or drink anything except water.
- Drink plenty of water for both urine specimens and blood specimens.
- Due to allergies of other patients and staff, please refrain from wearing fragrances to the office.
- Here is our billing policy for lab work.
- Insurance carriers require the lab that is processing the blood test to bill for their services directly to the insurance carrier. Therefore, there will be charges from two sources: (1) MedCentral Professional Foundation for the venipuncture (drawing fee); and (2) The laboratory for processing each blood test — the laboratory will bill the insurance carrier directly. After insurance has made payment, the laboratory will send you a bill for any balance that the insurance carrier determines is patient responsibility.
After Hours Medical Care
In an emergency, call 9-1-1 or go to the closest hospital emergency department. For non-urgent questions for a nurse that can wait until the next business day, please call us, select option #4 and leave your name, date of birth, phone number and your message for the nurse who will call you back. If our office is closed and you need urgent medical care, call our office main phone number at (419) 524.2212 to leave a message with your name, date of birth and phone number for the physician on call.
Referral to Specialists
If our physician recommends that you visit a specialist, our office will provide you specific information about the referral or you may call our office and speak to a nurse.