OhioHealth Primary Care Physicians

Locations in: Ashland, Lexington, Mansfield and Ontario

OhioHealth Primary Care Physicians

375 West Main Street, Lexington, Ohio 44904

Frequently Asked Questions

Below are general answers to our patient's frequently asked questions. 

Q: What do I need to bring to my appointment?

A: So that we may provide your care as efficiently as possible, we ask that you bring the following items to your appointment in our office: 

  • Photo ID
  • Current insurance card(s)
  • If you have Medicare, your pharmacy insurance drug card
  • Co-payment(s), if required
  • All medications in original bottles, including over-the-counter medications, vitamins and supplements
  • Past medical records you feel are applicable to your health

Q: What is your appointment cancellation policy? 

A: If you must cancel your appointment, we'll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice in order to provide an opportunity for another patient to be seen. Any patient who fails to show 3 times within a 12 month period will regretfully be discharged from our practice.

Q: What are your billing requirements? 

A: Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

Q: What should I do if I have a question about my bill? 

A: For questions about your bill for a visit to the doctor, call (419) 526.8428.

If you have questions about your bill for a visit to Dr. Ballinger or Dr. Hanna, call the OhioHealth Physician Group Central Business Office at (614) 544.6366.

Q: What do I do if my prescription runs out before my next office visit? 

A: Please check with your pharmacy to see if you have additional refills remaining on your prescriptions. It is our policy to fill routine prescriptions during scheduled office visits, however you can call the office to request a refill. You may be due for a follow-up appointment if refills are needed. Calls to handle prescription refills can only be handled during office hours. Physicians will not be paged for calls requesting refills.

Q: What should I do if your office is closed and I need medical care? 

A: If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call our office to be connected to the answering service.

Q: What do I need to do if OhioHealth Primary Care Physicians refers me to a specialist physician? 

A: The patient is responsible to make sure that the specialist physician is covered on your insurance plan. If your health insurance plan requires a referral form, we will complete the specialty referral paperwork.

Q: Do you have financial assistance plans? 

A: OhioHealth and our practice are pleased to offer financial assistance to patients with limited resources and inadequate medical insurance coverage. To be considered, you must provide copies of your income and complete an application.

For more information about the health insurance plans we accept or our financial assistance program, please call Customer Service at (419) 526.8428, or Toll free in Ohio (800) 247.4243 #8464, for information regarding this program and to request an application.

Q: Can I get pain medications at your practice? 

A: Depending on your needs, we actively refer to pain management specialists for ongoing pain medications and care.